People struggle to report problems they find online
People who encounter software bugs, problematic content, or website issues often face hard-to-find, intimidating, or missing reporting channels. Some give up rather than search an issue tracker or complete a lengthy form; product teams, meanwhile, may require users to install an extension before they can provide useful bug details. A reporting assistant could make it easier to prepare and route a report, but it cannot bypass platform account requirements or create a channel where a site has none.
For online users and small web product teams. Mentioned from May 2024 to May 2025 on Bluesky, Hacker News and Stack Exchange.
4 different people described this problem in 4 separate discussions.
- Indie fit
- 4.0/10
- Pain
- 6.5/10
- Frequency
- 5.8/10
- Willingness to pay
- 0.0/10
- Momentum
- 5.0/10
- Who pays
- Businesses
- Competition
- Medium
- Build difficulty
- Medium
What people said
Quoted word for word. Follow a link to read the whole discussion.
Many times I have encountered Firefox bugs that either haven't been reported, or which bugzilla's shit search makes too hard for me to find. Usually that's where I give up because it's a pain in the ass to enter reports in bugzilla, the whole process seems intended to scare off anybody not in the organization
lupusreal on Hacker NewsMay 2025I've often found myself with bug reports for a non-(F)OSS website (as most are) without a bug tracker nor (at least, non-legal) contact information
Roke Julian Lockhart Beedell on softwarerecs.stackexchange.comMar 2025Asked for a toolHas a workaround
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